Warranty

Limited Warranty Coverage

Xchange Golf stands behind the quality and craftsmanship of every XG1 Putter Shaft. We are proud to offer a limited one-year warranty from the date of purchase against manufacturing defects in materials or workmanship under normal consumer use.

This warranty applies only to Xchange Golf products purchased directly from Xchange Golf or through an authorized Xchange Golf retailer.

What’s Covered

  • Structural defects in the shaft or coupling components.
  • Failure of adhesive bonds or coupling mechanisms under normal use.
  • Manufacturing or material flaws that compromise performance or durability.

If a defect is confirmed, Xchange Golf will, at its discretion:

  • Repair the product,
  • Replace it with the same or a comparable model, or
  • Issue a store credit for the original purchase amount.

What’s Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or modification.
  • Normal cosmetic wear (including scratches, paint, or finish changes).
  • Damage resulting from improper installation or alteration of the product.
  • Damage from impact (e.g., striking hard surfaces or objects other than a golf ball).
  • Use of the shaft with non-compatible putter heads or adapters not designed for the XG1 system.
  • Loss or theft.

Warranty Claim Process

To submit a warranty claim:

  1. Email support@xchangegolf.com with the subject line “Warranty Claim – XG1 Shaft.”

  2. Include your proof of purchase, a brief description of the issue, and clear photos showing the defect.

  3. Our team will review your claim and provide return instructions if applicable.

Please note that customers are responsible for return shipping costs unless the claim is approved under warranty coverage.

Limitations

This warranty is non-transferable and applies only to the original purchaser.
Xchange Golf is not liable for incidental or consequential damages arising from the use or inability to use the product.
 Some jurisdictions do not allow limitations on implied warranties or the exclusion of incidental damages, so these limitations may not apply to you.

 

Commitment to Quality

Every XG1 Putter Shaft is designed and tested to perform at the highest level.
We appreciate your trust in Xchange Golf and are committed to ensuring your complete satisfaction and confidence in our products.